Actively hiring

First CS

Customer Success & Support Remote Founding team
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// the mission

Customers who actually succeed

Marktic is a full-stack AI platform. We're a small founding team building something that doesn't exist yet—and we're looking for someone to make sure our customers actually succeed with it.

You'd be our first dedicated CS hire. The customers you work with will shape the product. Your work matters from day one.

// the role

What you'll do

You'll own the full customer experience—from onboarding through day-to-day support and long-term retention. Early-stage means you won't just be closing tickets.

  • Get new users up and running and help them reach their first "aha" moment
  • Be the first line of support when things go wrong—respond fast, make people feel taken care of
  • Collect and surface feedback that makes the product better—spot patterns before they become churn risks
  • Help shape how we support customers at scale, and occasionally do things that don't scale because it's the right call

// who you are

You might be a good fit if…

♡

Genuinely Helpful

You enjoy helping people not as a job function, but as a personality trait. It shows in every interaction.

◈

Organised Under Pressure

Multiple customers at different stages, and nothing gets dropped. You manage complexity without breaking a sweat.

→

Proactive

You don't wait to be asked. You notice things, connect the dots, and act before it becomes a problem.

✎

Clear Communicator

Clarity and warmth, especially when things are broken or confusing. Turns a frustrated message into a crisp bug report.

Experience takes many shapes. We care more about how you treat people and how you think than where you've worked.

// requirements

What we look for

Tools matter less than how you treat people—but here's what we're looking for.

Essential

Customer-facing experience English communication Support queue management User onboarding Issue & feedback documentation

Important

B2B SaaS familiarity CRM / helpdesk tooling Technical issue triage Synthesizing feedback into product insights

Bonus

Built a CS function from scratch Early-stage startup experience AI or marketing technology products Retention programs Finding Easter eggs

// quality bar

What "good" looks like

  • A customer hits a wall—you respond fast, make them feel taken care of, and the problem gets solved
  • You notice three customers struggling with the same thing and bring it to the product team before it becomes a churn risk
  • You write documentation that people actually read
  • You leave every customer interaction with them feeling better about Marktic than before

// the offer

Real ownership, real impact

The Team

Direct communication, always transparent, zero-bullshit policy. We like each other, love collaboration, and hate processes that exist for their own sake.

Compensation

Competitive and tied to your experience and location. We'll talk numbers early so nobody wastes anyone's time.

Flexible Vacation

And the best working conditions we can provide. Remote-first, with travel flexibility a few times a year.

Feedback & Growth

We grow when you grow. We'll be proactive with feedback, and expect you to return the favour.

// apply

Make customers succeed

We're building something we genuinely believe in—and we want people around us who feel the same. Send your CV and show us how you communicate and how you've helped people.

[email protected]
01

Intro + Discovery

Let's meet. Show us how you think.

02

Customer Scenarios

How you handle the real stuff.

03

Onboarding Details

Logistics. Let's make it official.

In your email, consider including:

  • A time you turned a frustrated customer into a happy one
  • A piece of customer feedback that led to a real change
  • Relevant experience, projects, side work—whatever shows how you communicate and how you've helped people